Cancellation & Return Policy
We want you to love your purchase. Here’s our straightforward policy to ensure a hassle-free experience.
Easy Cancellations before shipping.
7-Day Return Window after delivery.
Quick Refunds to original payment source.
Order Cancellations
You may cancel your order for a full refund at any time before the order has been shipped from our warehouse.
How to Cancel:
- Log in to your Vande Bharat Mart account and go to the 'My Orders' section.
- Find the order you wish to cancel and click the 'Cancel Order' button.
- If the button is not visible, it means the order has already been shipped and cannot be canceled.
For prepaid orders, the refund will be processed to the original payment method within 5-7 business days.
Return Policy
We accept returns within 7 days of the delivery date, provided the item meets our eligibility criteria.
Conditions for a Valid Return:
- The item must be unused, unworn, and in the same condition that you received it.
- It must be in the original, undamaged packaging with all tags and labels intact.
- A valid proof of purchase (invoice or order number) is required.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for certain items, including: perishable goods (like food items), personal care products (like skincare, soaps), and items sold in a sale or with a special discount.
How to Initiate a Return:
- Contact our customer support team at support@vandebharatmart.com with your order number and reason for return.
- Our team will verify your request and guide you through the process of shipping the item back to us.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that shipping charges are non-refundable.
Frequently Asked Questions
How long does the refund take?
Once your return is approved, the refund is typically processed within 5-7 business days.
Do I have to pay for the return shipping?
For damaged or incorrect items, we will cover the return shipping. For other reasons, the customer is responsible for return shipping costs.
What if my item is damaged upon arrival?
Please contact our customer support within 48 hours of delivery with photos of the damaged item and packaging. We will arrange for a replacement or a full refund.