Grievance Redressal Mechanism
Our commitment to a fair and transparent process for resolving your concerns.
Our Commitment to You
At Vande Bharat Mart, customer satisfaction is paramount. We have established a robust Grievance Redressal Mechanism to ensure that your concerns are heard and addressed in a timely, fair, and effective manner. We are committed to upholding the highest standards of service and integrity.
How It Works: Our 4-Step Process
A clear and structured path to resolution.
Step 1: Submission
Lodge Your Grievance
Fill out the detailed form below or email our Grievance Officer with all relevant details, including your order ID.
Step 2: Acknowledgement
Receive Confirmation
You will receive an automated acknowledgement with a unique ticket number for your reference within 48 hours.
Step 3: Investigation
Internal Review
Our dedicated team will investigate your concern thoroughly, examining all the details provided.
Step 4: Resolution
Fair & Timely Resolution
We will communicate our findings and the proposed resolution to you within 15 business days.
Contact Our Grievance Officer
For any unresolved issues or to formally lodge a grievance, you can contact our designated Grievance Officer.
Name:
Mr. Narendra Singh
Designation:
Head of Customer Relations
Response Time:
We will address your email within 72 business hours.